Privacy Policy

Privacy Policy

In order to provide you with the best online shopping experience possible, we need to gather certain pieces of information from you. This information enables us to customise the site in line with your preferences. Rest assured, your privacy and security of your personal information are our highest priorities.
What Information do we collect from you?

To enable us to create an account and process orders, we require the following:

1. New online customer.
Those who have not yet created an account will be asked to supply an email address. You will also be asked to create a password in order to access this information in future. We also encourage customers to select size preferences as this will speed up the ordering process and enable us to send promotions related to your size requirements. Address and payment details will be required when you reach the stage of making a purchase.

2. Existing online customer.
Those who already have an account simply need to supply their email address and password to proceed.

Use of Information
Rest assured, our data collection is governed by the rules of the UK's Data Protection Act. We will not allow third parties to access your account or personal information. The information supplied simply enables us to provide the outstanding level of service you should expect of us.

We use the online registration details to make your shopping experience simpler and faster by setting the default size as your size for each page you visit on our website. We can also use it to send you regular emails detailing new products or promotions we are running that we feel may interest you.

Internal Confidentially within Pretty Ponies Ltd
Within Pretty Ponies Ltd we protect your privacy in three ways:

1. Access to customer information is limited to those who need access for the performance of their job.
2. We use full login and password controls on our sales control system
3. All full time and part-time employees are required to sign a confidentiality clause as part of their terms of employment with the company.

Confidentiality and database access controls are reviewed periodically and updated as required in order to further protect your personal data.

If you are at all unsure about the personal and account information we are holding in your name, simply contact us using one of the following methods: