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Terms And Conditions

Stock availability and pricing

All Pretty Ponies products shown are subject to availability. Whilst every effort is made to ensure pricing and availability is maintained there may be occasions where this will not be possible. We therefore retain the right to discontinue items from the range and change prices where applicable. Staff will be able to advise you on all stock availability and pricing.

Colours, measurement and description

Every effort is made to ensure that the information provided on this website is correct at time of going to press. Please note that because of photographic and printing processes, goods may not be exactly the same colour as shown on the website. All measurements are approximate.

Ordering and delivery

We aim to deliver any item in stock within five working days of receiving payment. Overseas orders may take longer dependant on shipping times.
For Bespoke and Made to Measure items a 50% deposit is required on placing the order. Delivery on these items will vary depending on individual order requirements, customers are advised to contact Pretty Ponies direct for advice. All orders must be paid in full prior to despatch. Balance payments must be made within 2 weeks of completion of the item. Failure to complete the payment will result in the deposit being retained and the item being offered for sale as a stock item.

Postage and Packing

P & P will be charged at standard UK rates. Postage is via our Courier service or Royal Mail recorded 1st class – the most cost effective method of delivery will be used at our discretion. Next day delivery options are available and prices can be advised when placing an order. International delivery charges are available on request.

Cancellations, Returns & Exchanges

Unspoiled goods may be returned at the customers expense for exchange or refund for up to 7 days after delivery provided they are still in the original packaging. Soiled goods, Bespoke and Made to Measure items will not be considered for refund or exchange, this does not affect your statutory rights. Customers are advised to return items with proof of purchase using traceable post and complete and include the pre-printed returns form enclosed in the original delivery. All returns must be sent to the Returns Department at Pretty Ponies – returns will not be accepted at the Trade Stand unless by prior arrangement.

Credit

No credit agreements will be entered into.